It was about 11:30 on a Sunday morning, when I get a request to go onto a client site. When I arrive, a man flailing his arms comes up to me and states, "I'm trying to print this document!...And the printer wont work! Why can't you guys get this printing thing right?" the user said. I approached the printer, pointed to it, and said, "Do you know what that blinking red light next to 'PAPER JAM' means?", to which there was the usual pause and, "No?" Opening the printer I exclaimed, "It means there is a fucking paper jam, as in open the printer, and take the fucking paper out, cunt." Our on-site support not only resolves the immediate problem, but helps instruct the user on how to resolve the problem in future incidences, rather then resorting to their usual complete display of arrogance.
For further information on these and many other services, contact 1-800-DUM-USER
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